Responsible Gaming

Our Commitment to Responsible Gaming

At cu999, we believe that gambling should always be a form of entertainment — never a source of financial stress or personal harm. We are fully committed to promoting responsible gaming practices across all of our games and betting markets, including cricket betting, live casino, slots, Ludo Quick, and Dragon and Tiger. Every tool and policy described on this page is available to all registered cu999 players, free of charge, at any time.

cu999 operates exclusively for adults. Bangladesh players must be aged 21 or above to open an account and access any real-money games or betting services. This age restriction is a firm, non-negotiable requirement and is enforced at registration through identity verification. Players who are found to be under the age of 21 will have their accounts immediately closed and any balances returned in accordance with our Terms and Conditions.

Responsible Gaming Tools at cu999

Deposit Limits — Stay in Control of Your Spending

One of the most effective ways to manage your gambling activity at cu999 is to set a deposit limit on your account. A deposit limit restricts the total amount you can add to your cu999 balance within a specified time period. You can set three types of deposit limits from within your account settings:

To reduce a deposit limit, the change takes effect immediately. To increase a deposit limit, cu999 applies a mandatory cooling-off period before the increase comes into effect, giving you time to reconsider. Deposit limits can be accessed at any time from your cu999 account settings, or by contacting our support team.

Session Controls and Time-Out

Keeping track of how long you have been playing is an important part of responsible gaming. Time can pass quickly when you are engaged in casino games or cricket betting, and prolonged sessions can affect your judgment. cu999 provides two session management tools to help you manage your playing time:

To activate a session time reminder or request a cooling-off period, go to your cu999 account settings or contact our support team at [email protected]. Both tools are available 24 hours a day, 7 days a week, with no waiting period for activation.

Self-Exclusion

Self-exclusion is the most serious responsible gaming tool available at cu999. It is designed for players who feel that their gambling has become, or is at risk of becoming, a problem and who need to stop gambling for an extended period or permanently. cu999 takes self-exclusion requests very seriously and processes them as a priority within 24 hours of receipt.

Recognising Problem Gambling — Warning Signs

Problem gambling can affect anyone, regardless of income, profession, or background. It often develops gradually, making it difficult to recognise in the early stages. The following warning signs may indicate that gambling is becoming a problem for you or someone close to you:

• Spending more money on gambling than you originally planned, or gambling with money set aside for essential expenses such as rent, food, or family needs.
• Feeling a strong urge to keep gambling even when you intended to stop, or being unable to walk away from a losing session without trying to win the money back.
• Borrowing money from family or friends, or taking out loans, to fund gambling activity at cu999 or any other platform.
• Lying to family members or others about how much time or money you spend on gambling, or hiding gambling activity from people who are close to you.
• Gambling to relieve feelings of anxiety, depression, boredom, or stress — using gambling as an emotional coping mechanism rather than a recreational activity.
• Neglecting work, study, family responsibilities, or personal health because of time spent gambling at cu999 or elsewhere.
• Feeling irritable, anxious, or restless when you are unable to access gambling platforms or when you try to reduce or stop your gambling activity.

These warning signs do not mean you are a bad person — they mean you may need support. cu999's responsible gaming tools and our support team are here to help. There is no judgment. Reaching out is the right thing to do.

Protecting Minors — 21+ Policy

cu999 operates a strict 21+ age policy. No person under the age of 21 is permitted to register an account, deposit funds, or participate in any real-money gaming or betting activity on the cu999 platform. Age verification is conducted as part of the registration process and during our KYC review. We may request additional identity documents at any point if we have reason to believe a player may be under the required age.

If you share a mobile phone or a computer with other members of your household, we strongly recommend logging out of your cu999 account after each session and enabling a strong account password. cu999 is not responsible for unauthorised access to your account by a minor if you have failed to protect your account credentials.

Tips for Playing Responsibly at cu999

Responsible gaming is about making informed choices before and during your gaming sessions. Here are six practical guidelines that cu999 recommends to all Bangladesh players:

• Set a budget before you start playing and stick to it. Decide the maximum amount you are willing to lose in a session and stop when you reach that limit — regardless of whether you are winning or losing.
• Never gamble with money you cannot afford to lose. Gambling at cu999 should be funded from your personal entertainment budget only — never from money earmarked for essential household expenses, utility bills, school fees, or savings.
• Take regular breaks. Step away from your device every 30 to 60 minutes. Use cu999's session reminder tool to prompt you when it is time for a break. Gambling for very long periods without breaks impairs decision-making.
• Do not gamble when you are tired, emotionally upset, stressed, or under the influence of alcohol. Your judgment is impaired in these states and you are more likely to make poor decisions about how much to bet or when to stop.
• Never chase losses. If you have reached your loss limit for the session, accept the outcome and stop playing. Trying to win back money you have lost by placing larger or more frequent bets is one of the most common pathways into problem gambling.
• Balance gambling with other leisure activities. cu999 is designed to be part of your entertainment mix — alongside time with family and friends, sports, and other hobbies. If gambling is your only or primary leisure activity, that is a warning sign worth paying attention to.

Get Help — Contact Our Support Team

If you feel that gambling is negatively affecting your life — financially, emotionally, or in your relationships — please do not hesitate to reach out to cu999's support team. Our team is trained to handle responsible gaming requests with care, discretion, and without judgment. All responsible gaming requests are treated as a priority.