Privacy Policy

Introduction

This Privacy Policy ("Policy") describes how cu999 ("we", "us", "cu999") collects, uses, stores, and protects personal information provided by users ("you", "Player") of the cu999 online casino and sports betting platform at cu999.vip. This Policy applies to all services offered by cu999, including casino games, sports betting, Ludo Quick, Dragon and Tiger, slots, live casino, deposits, withdrawals, and customer support interactions.

By registering an account with cu999 or by continuing to use the cu999 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data in accordance with this Policy. If you do not agree with this Policy, you must not register an account or continue to use the cu999 platform.

Our Privacy Commitments

Information We Collect

cu999 collects personal information in order to provide a safe, personalised, and legally compliant gaming and betting experience. The categories of information we collect are described below. We collect only the minimum information necessary for the stated purpose.

How We Use Your Information

cu999 uses the personal information we collect solely for legitimate, clearly defined purposes. We do not use your data for undisclosed or unnecessary purposes. The specific purposes for which we process your personal data are listed below:

1. To create, verify, and maintain your cu999 account, including processing your registration details and performing identity verification (KYC) checks required by applicable regulations.
2. To process your deposits and withdrawals securely via bKash, Nagad, Rocket, Upay, and local Bangladeshi bank transfers, and to maintain accurate financial records of all transactions on your cu999 account.
3. To provide personalised customer support in connection with your cu999 account, including responding to inquiries, resolving complaints, and assisting with technical issues.
4. To monitor platform activity for fraud, money laundering, prohibited behaviour, underage gambling, and other risks to the integrity of cu999 and to the safety of our players.
5. To send you service communications about your account, including security alerts, transaction confirmations, and important updates to cu999 terms or policies. These service communications are not optional and are required for the operation of your account.
6. To send you promotional communications about cu999 bonuses, seasonal offers, and platform updates — but only where you have consented to receive marketing communications. You may opt out of promotional communications at any time by contacting [email protected].

cu999 will not use your personal data for any purpose that is incompatible with the purposes listed above. Where we need to use your data for a new purpose, we will inform you and, where required by applicable law, obtain your consent before proceeding.

Legal Basis for Processing

cu999 processes your personal data on the following legal bases. We identify the applicable legal basis for each category of processing activity and ensure that at least one valid basis applies before processing your data:

Sharing Your Information

cu999 does not sell, rent, or share your personal information with third parties for their own commercial or marketing purposes. However, cu999 may share your personal data with the following categories of recipients where strictly necessary and in accordance with this Policy:

1. Payment processors and financial service providers — including bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partner Bangladeshi banks — solely to process deposits and withdrawals on your behalf. These providers are contractually bound to process your data only for that specific purpose.
2. Identity verification service providers contracted by cu999 to perform KYC checks. These providers are bound by strict data processing agreements and may not use your data for any other purpose.
3. Game content providers — such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and other third-party game studios whose games are available on cu999. These providers may receive session and game-round data necessary to operate their games on the cu999 platform.
4. Law enforcement, regulatory authorities, or other government agencies where cu999 is legally required to disclose your information — for example, in response to a court order, a regulatory investigation, or an anti-money laundering inquiry. In all such cases, cu999 will disclose only the minimum information legally required.

Cookies and Tracking Technologies

cu999 uses cookies and similar tracking technologies to operate the platform, maintain your logged-in session, remember your preferences, and analyse platform usage patterns. The following types of cookies are used on cu999:

You may configure your browser or mobile device to block or delete cookies. However, please note that disabling essential or security cookies will impair your ability to use the cu999 platform, including logging in to your account and making deposits or withdrawals. cu999 does not respond to Do Not Track signals from browsers as there is no industry-standard mechanism for this.

Data Retention

cu999 retains personal data only for as long as necessary for the purposes for which it was collected, or as required by applicable law. Account information and transaction records are retained for a minimum of five years following account closure to comply with anti-money laundering and financial record-keeping requirements applicable to online gaming and financial service providers operating in Bangladesh. KYC identity documents are retained for the same minimum period.

Where you have consented to receive promotional communications, cu999 will retain your contact details and communication preferences for that purpose until you withdraw your consent. Upon withdrawal of consent, your details will be removed from marketing lists within 14 calendar days. Withdrawal of consent to marketing communications does not affect the validity of any processing carried out before the withdrawal.

Your Rights

As a user of cu999, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all valid rights requests within a reasonable timeframe and in any case within 30 calendar days of receipt.

1. Right of access — you have the right to request a copy of the personal data that cu999 holds about you, along with information about how that data is being processed.
2. Right of rectification — if any personal data that cu999 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
3. Right of erasure — in certain circumstances, you have the right to request that cu999 delete the personal data it holds about you. This right is subject to legal retention obligations: where cu999 is legally required to retain data (for example, KYC records and transaction history), erasure cannot be carried out in full until the mandatory retention period expires.
4. Right to restrict processing — you have the right to request that cu999 restrict the processing of your personal data in certain circumstances, for example while a rectification request is being assessed.
5. Right to withdraw consent — where cu999 processes your personal data on the basis of your consent (for example, for promotional communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
6. Right to object — you have the right to object to cu999's processing of your personal data where that processing is based on legitimate interests. cu999 will cease processing unless it can demonstrate compelling legitimate grounds that override your rights, or the processing is required for the establishment, exercise, or defence of legal claims.

To exercise any of the above rights, please contact [email protected] with the subject line "Privacy Rights Request" and clearly describe the right you wish to exercise and the data concerned. We may need to verify your identity before processing a rights request. We will not charge a fee for handling standard rights requests.

Data Security

cu999 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL encryption for all data in transit, access controls limiting data access to authorised personnel only, regular security assessments, and secure data storage practices.

In the event of a data security incident that is likely to result in a risk to your rights and freedoms, cu999 will notify affected players without undue delay and will take all reasonable steps to contain and remediate the incident. Please note that while cu999 takes all reasonable precautions to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your cu999 account credentials.

Children's Privacy — 21+ Only

cu999 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 21. Registration on cu999 requires users to confirm that they are aged 21 or above. If cu999 becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted immediately and the associated account will be permanently closed.

Changes to This Privacy Policy

cu999 reserves the right to update or revise this Privacy Policy at any time. Any changes will be published on the cu999 platform and will take effect immediately upon publication. The "Last updated" date at the top of this Policy will reflect the date of the most recent revision. We encourage you to review this Policy periodically to stay informed about how cu999 collects, uses, and protects your personal data.

Where a change to this Privacy Policy is material — for example, where cu999 introduces a new category of data processing, shares data with a new category of third party, or changes the retention periods for your data — cu999 will use reasonable efforts to notify active players via email or in-platform notification before the change takes effect. Your continued use of cu999 following the publication of a revised Privacy Policy constitutes your acceptance of the revised Policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way in which cu999 handles your personal data, please contact our support team. All privacy-related enquiries will be treated with strict confidentiality and handled by authorised personnel only. Our support team is available 24 hours a day, 7 days a week.